Live Status\Incident History

October 22, 2024

Site Unreachable

Outage

Opened: Oct 22, 2024, 3:50 AM UTC

Duration: 2m 16s

Affected services:Flare Docs

  • Opened
    Oct 22, 2024, 3:50 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 22, 2024, 3:52 AM UTC

    Issue resolved on monitor recovery.

October 20, 2024

Site Unreachable

Outage

Opened: Oct 20, 2024, 5:27 AM UTC

Duration: 1m 45s

Affected services:Flare Docs

  • Opened
    Oct 20, 2024, 5:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 20, 2024, 5:29 AM UTC

    Issue resolved on monitor recovery.

October 19, 2024

Site Unreachable

Outage

Opened: Oct 19, 2024, 9:30 AM UTC

Duration: 10m 45s

Affected services:Flare Docs

  • Opened
    Oct 19, 2024, 9:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 19, 2024, 9:41 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 19, 2024, 4:27 AM UTC

Duration: 9m 1s

Affected services:Flare Docs

  • Opened
    Oct 19, 2024, 4:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 19, 2024, 4:29 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 19, 2024, 4:45 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 19, 2024, 4:52 AM UTC

    Issue resolved on monitor recovery.

October 18, 2024

Site Unreachable

Outage

Opened: Oct 18, 2024, 1:26 PM UTC

Duration: 18m 48s

Affected services:Flare Docs

  • Opened
    Oct 18, 2024, 1:26 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 18, 2024, 1:34 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 18, 2024, 1:43 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 18, 2024, 1:54 PM UTC

    Issue resolved on monitor recovery.

October 7, 2024

Delay in Alerts Processing

Minor Outage

Opened: Oct 7, 2024, 5:00 PM UTC

Duration: 4h 54m 16s

Affected services:Flare Alerts

  • Opened
    Oct 7, 2024, 5:00 PM UTC

    We are currently experiencing delays in processing alerts. Our team is actively investigating the cause and working to resolve the issue. We appreciate your patience and will update you once the issue is resolved.

  • Resolved
    Oct 7, 2024, 9:54 PM UTC

    The issue has been resolved and alerts are all being sent out.

October 3, 2024

Site Unreachable

Outage

Opened: Oct 3, 2024, 10:09 PM UTC

Duration: 3m 30s

Affected services:Flare Platform

  • Opened
    Oct 3, 2024, 10:09 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 3, 2024, 10:13 PM UTC

    Issue resolved on monitor recovery.

September 28, 2024

Site Unreachable

Outage

Opened: Sep 28, 2024, 5:49 PM UTC

Duration: 1m 9s

Affected services:Flare Platform

  • Opened
    Sep 28, 2024, 5:49 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 28, 2024, 5:50 PM UTC

    Issue resolved on monitor recovery.

September 21, 2024

Site Unreachable

Outage

Opened: Sep 21, 2024, 1:22 PM UTC

Duration: 2m 55s

Affected services:Flare Platform

  • Opened
    Sep 21, 2024, 1:22 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 21, 2024, 1:25 PM UTC

    Issue resolved on monitor recovery.

September 19, 2024

Site Unreachable

Outage

Opened: Sep 19, 2024, 8:16 AM UTC

Duration: 8m 22s

Affected services:Flare Website

  • Opened
    Sep 19, 2024, 8:16 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 19, 2024, 8:24 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 19, 2024, 8:15 AM UTC

Duration: 19m 34s

Affected services:Partner Portal

  • Opened
    Sep 19, 2024, 8:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 19, 2024, 8:34 AM UTC

    Issue resolved on monitor recovery.

September 13, 2024

Site Unreachable

Outage

Opened: Sep 13, 2024, 10:04 AM UTC

Duration: 2m 54s

Affected services:Flare Platform

  • Opened
    Sep 13, 2024, 10:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 13, 2024, 10:07 AM UTC

    Issue resolved on monitor recovery.

September 11, 2024

Site Unreachable

Outage

Opened: Sep 11, 2024, 12:23 PM UTC

Duration: 2m 20s

Affected services:Flare Platform

  • Opened
    Sep 11, 2024, 12:23 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 11, 2024, 12:25 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 11, 2024, 5:27 AM UTC

Duration: 18m 30s

Affected services:Partner Portal

  • Opened
    Sep 11, 2024, 5:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 11, 2024, 5:46 AM UTC

    Issue resolved on monitor recovery.

September 10, 2024

Delay in creation of Threat Flow Unit Summaries

Missing Data

Opened: Sep 10, 2024, 3:29 PM UTC

Duration: 6h 7m 2s

Affected services:Flare Platform

  • Investigating
    Sep 10, 2024, 3:29 PM UTC

    We are experiencing a delay of 7 days in the creation of Threat Flow Unit Summaries. The team is actively investigating the cause of the issue and is working to resolve it as quickly as possible. We apologize for any inconvenience and will provide updates as soon as they are available.

  • Monitoring
    Sep 10, 2024, 7:04 PM UTC

    We have deployed a fix and have restarted generating Unit Summaries. We are monitoring the situation as the missing Unit Summaries are generated. Thank you for your patience during this time.

  • Resolved
    Sep 10, 2024, 9:37 PM UTC

Site Unreachable

Outage

Opened: Sep 10, 2024, 10:05 AM UTC

Duration: 2m 1s

Affected services:Flare Platform

  • Opened
    Sep 10, 2024, 10:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 10, 2024, 10:07 AM UTC

    Issue resolved on monitor recovery.

September 8, 2024

Site Unreachable

Outage

Opened: Sep 8, 2024, 8:13 AM UTC

Duration: 1m 50s

Affected services:Flare Platform

  • Opened
    Sep 8, 2024, 8:13 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 8, 2024, 8:15 AM UTC

    Issue resolved on monitor recovery.

September 3, 2024

Disruption in Event Feeds, Alerts, and Global Searches

Outage

Opened: Sep 3, 2024, 4:45 PM UTC

Duration: 3h 45m

Affected services:Flare PlatformFlare APIFlare Alerts

  • Investigating
    Sep 3, 2024, 4:45 PM UTC

    We are currently experiencing an issue where new events are not being added to feeds, alerts are not being sent out, and new events are not appearing in global searches. Our team is actively investigating the cause of this issue and working to resolve it as quickly as possible. We apologize for any inconvenience and will provide updates as soon as they become available.

  • Monitoring
    Sep 3, 2024, 5:45 PM UTC

    We have resolved the issue affecting global searches, and all systems are back to full performance. We are currently monitoring the situation as the missing events are reprocessed, and alerts are being sent out. Thank you for your patience during this time.

  • Resolved
    Sep 3, 2024, 8:30 PM UTC

August 29, 2024

Site Unreachable

Outage

Opened: Aug 29, 2024, 1:22 PM UTC

Duration: 1m 13s

Affected services:Flare Docs

  • Opened
    Aug 29, 2024, 1:22 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 29, 2024, 1:23 PM UTC

    Issue resolved on monitor recovery.

August 22, 2024

Site Unreachable

Outage

Opened: Aug 22, 2024, 8:54 AM UTC

Duration: 8m 30s

Affected services:Flare Website

  • Opened
    Aug 22, 2024, 8:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 22, 2024, 9:03 AM UTC

    Issue resolved on monitor recovery.

August 21, 2024

Site Unreachable

Outage

Opened: Aug 21, 2024, 2:17 PM UTC

Duration: 6m

Affected services:Flare Platform

  • Opened
    Aug 21, 2024, 2:17 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 21, 2024, 2:18 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 21, 2024, 2:39 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 21, 2024, 2:44 PM UTC

    Issue resolved on monitor recovery.

August 20, 2024

Site Unreachable

Outage

Opened: Aug 20, 2024, 11:28 PM UTC

Duration: 3m 10s

Affected services:Flare Platform

  • Opened
    Aug 20, 2024, 11:28 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 20, 2024, 11:31 PM UTC

    Issue resolved on monitor recovery.

August 19, 2024

Site Unreachable

Outage

Opened: Aug 19, 2024, 10:08 PM UTC

Duration: 1m 29s

Affected services:Flare Platform

  • Opened
    Aug 19, 2024, 10:08 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 19, 2024, 10:09 PM UTC

    Issue resolved on monitor recovery.

August 15, 2024

Site Unreachable

Outage

Opened: Aug 15, 2024, 8:09 PM UTC

Duration: 1m 8s

Affected services:Flare Platform

  • Opened
    Aug 15, 2024, 8:09 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 15, 2024, 8:11 PM UTC

    Issue resolved on monitor recovery.

August 14, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 14, 2024, 12:09 AM UTC

Duration: 1m 39s

Affected services:Flare Docs

  • Opened
    Aug 14, 2024, 12:09 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 14, 2024, 12:11 AM UTC

    Issue resolved on monitor recovery.

August 13, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 13, 2024, 9:43 PM UTC

Duration: 3m 49s

Affected services:Flare Docs

  • Opened
    Aug 13, 2024, 9:43 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 13, 2024, 9:45 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 13, 2024, 9:53 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 13, 2024, 9:54 PM UTC

    Issue resolved on monitor recovery.

August 10, 2024

Site Unreachable

Outage

Opened: Aug 10, 2024, 2:24 AM UTC

Duration: 1h 43m 9s

Affected services:Flare Platform

  • Opened
    Aug 10, 2024, 2:24 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 10, 2024, 2:28 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 2:32 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 2:52 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 3:01 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 3:05 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 3:13 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 3:36 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 3:45 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 4:04 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 4:11 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 4:18 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 4:26 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 4:48 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 10, 2024, 4:51 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 10, 2024, 4:55 AM UTC

    Issue resolved on monitor recovery.

August 8, 2024

Site Unreachable

Outage

Opened: Aug 8, 2024, 10:04 AM UTC

Duration: 1m 13s

Affected services:Flare Platform

  • Opened
    Aug 8, 2024, 10:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 8, 2024, 10:06 AM UTC

    Issue resolved on monitor recovery.

August 7, 2024

Site Unreachable

Outage

Opened: Aug 7, 2024, 11:58 PM UTC

Duration: 1m 49s

Affected services:Flare Platform

  • Opened
    Aug 7, 2024, 11:58 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 7, 2024, 11:59 PM UTC

    Issue resolved on monitor recovery.

August 2, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 2, 2024, 6:42 AM UTC

Duration: 2m 11s

Affected services:Flare Docs

  • Opened
    Aug 2, 2024, 6:42 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 2, 2024, 6:44 AM UTC

    Issue resolved on monitor recovery.

July 31, 2024

Site Unreachable

Outage

Opened: Jul 31, 2024, 8:12 PM UTC

Duration: 1m 48s

Affected services:Flare Platform

  • Opened
    Jul 31, 2024, 8:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 31, 2024, 8:13 PM UTC

    Issue resolved on monitor recovery.

July 24, 2024

Site Unreachable

Outage

Opened: Jul 24, 2024, 10:08 AM UTC

Duration: 3m 19s

Affected services:Flare Platform

  • Opened
    Jul 24, 2024, 10:08 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 10:12 AM UTC

    Issue resolved on monitor recovery.

July 22, 2024

Stealer Logs Collection Delays

Missing Data

Opened: Jul 22, 2024, 2:35 AM UTC

Duration: 42h

Affected services:Flare Collection

  • Identified
    Jul 22, 2024, 2:35 AM UTC

    We are currently experiencing issues with processing stealer logs. Please note that the stealer logs will be processed once those issues are resolved, they are only delayed. We are actively working to resolve the issue and will provide updates as soon as more information is available. Thank you for your patience.

  • Resolved
    Jul 23, 2024, 8:35 PM UTC

    The issue with processing stealer logs has been resolved. The logs will start processing now. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you have any questions, please contact our support team.

July 17, 2024

Site Unreachable

Outage

Opened: Jul 17, 2024, 11:35 PM UTC

Duration: 3m 25s

Affected services:Flare Platform

  • Opened
    Jul 17, 2024, 11:35 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 17, 2024, 11:39 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 17, 2024, 10:19 PM UTC

Duration: 1m 45s

Affected services:Flare Platform

  • Opened
    Jul 17, 2024, 10:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 17, 2024, 10:21 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 17, 2024, 8:06 PM UTC

Duration: 5m 12s

Affected services:Flare Platform

  • Opened
    Jul 17, 2024, 8:06 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 17, 2024, 8:11 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 17, 2024, 1:04 PM UTC

Duration: 1m 22s

Affected services:Flare Platform

  • Opened
    Jul 17, 2024, 1:04 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 17, 2024, 1:05 PM UTC

    Issue resolved on monitor recovery.

July 11, 2024

Site Unreachable

Outage

Opened: Jul 11, 2024, 10:38 PM UTC

Duration: 2m 19s

Affected services:Flare Platform

  • Opened
    Jul 11, 2024, 10:38 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 11, 2024, 10:40 PM UTC

    Issue resolved on monitor recovery.

July 9, 2024

Site Unreachable

Outage

Opened: Jul 9, 2024, 9:40 AM UTC

Duration: 1m 12s

Affected services:Flare Platform

  • Opened
    Jul 9, 2024, 9:40 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 9, 2024, 9:41 AM UTC

    Issue resolved on monitor recovery.

July 3, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 3, 2024, 6:39 AM UTC

Duration: 7m 53s

Affected services:Flare Docs

  • Opened
    Jul 3, 2024, 6:39 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 3, 2024, 6:47 AM UTC

    Issue resolved on monitor recovery.

July 2, 2024

Service Disruption: 503 Errors

Outage

Opened: Jul 2, 2024, 3:58 PM UTC

Duration: 31m 6s

Affected services:Flare PlatformFlare APIFlare Alerts

  • Investigating
    Jul 2, 2024, 3:58 PM UTC

    We are aware of multiple 503 errors and are working to resolve the issue. We apologize for the inconvenience and appreciate your patience. Updates will follow.

  • Resolved
    Jul 2, 2024, 4:29 PM UTC

    We have applied fixes to address the recent 503 errors and are now monitoring platform stability. Thank you for your patience. Please reach out if you experience further issues.

June 27, 2024

Site Unreachable

Outage

Opened: Jun 27, 2024, 9:12 PM UTC

Duration: 1m 10s

Affected services:Flare Platform

  • Opened
    Jun 27, 2024, 9:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 27, 2024, 9:13 PM UTC

    Issue resolved on monitor recovery.

June 25, 2024

Site Unreachable

Outage

Opened: Jun 25, 2024, 4:54 AM UTC

Duration: 18m 44s

Affected services:Flare Docs

  • Opened
    Jun 25, 2024, 4:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 25, 2024, 5:12 AM UTC

    Issue resolved on monitor recovery.

June 20, 2024

Site Unreachable

Outage

Opened: Jun 20, 2024, 12:58 PM UTC

Duration: 8m 36s

Affected services:Flare Platform

  • Opened
    Jun 20, 2024, 12:58 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 20, 2024, 1:01 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 20, 2024, 1:03 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 20, 2024, 1:08 PM UTC

    Issue resolved on monitor recovery.

June 19, 2024

Site Unreachable

Outage

Opened: Jun 19, 2024, 10:06 AM UTC

Duration: 1m 36s

Affected services:Flare Platform

  • Opened
    Jun 19, 2024, 10:06 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 19, 2024, 10:08 AM UTC

    Issue resolved on monitor recovery.

June 18, 2024

Site Unreachable

Outage

Opened: Jun 18, 2024, 10:36 AM UTC

Duration: 5m 55s

Affected services:Flare Platform

  • Opened
    Jun 18, 2024, 10:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 18, 2024, 10:39 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 18, 2024, 11:01 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 18, 2024, 11:04 AM UTC

    Issue resolved on monitor recovery.

June 10, 2024

Global Searches Failing

Minor Outage

Opened: Jun 10, 2024, 5:52 PM UTC

Duration: 2h 59m 59s

Affected services:Flare PlatformFlare API

  • Identified
    Jun 10, 2024, 5:52 PM UTC

    We are aware of issues with global searches, while feeds are operating normally. As a workaround, filtering out the "Leaked Credentials" category fixes the issue for global searches. Our team is actively working to resolve this issue as soon as possible. We apologize for any inconvenience and appreciate your patience.

  • Resolved
    Jun 10, 2024, 8:52 PM UTC

    We have fixed this issue and we are now monitoring the situation closely.

June 4, 2024

DNS Issues Cause Degraded Service

Outage

Opened: Jun 4, 2024, 1:39 PM UTC

Duration: 1h 18m 34s

Affected services:Flare PlatformFlare APIFlare WebsiteFlare DocsPartner Portal

  • Opened
    Jun 4, 2024, 1:39 PM UTC

    A number of Flare services, including the website, platform, API and documentation, are experiencing degraded service due to DNS issues.

  • Resolved
    Jun 4, 2024, 2:58 PM UTC

    Our team identified the issue, corrected the records, and DNS propagation is fully complete.

June 2, 2024

Delays for Some Event Collection

Minor Outage

Opened: Jun 2, 2024, 1:30 AM UTC

Duration: 12h 30m

Affected services:Flare Collection

  • Investigating
    Jun 2, 2024, 1:30 AM UTC

    The collection of some events, including chat messages and stealer logs from Telegram is currently delayed.

  • Resolved
    Jun 2, 2024, 2:00 PM UTC

    We have identified the issue and we are now catching up on the creation of the missed events.

May 30, 2024

Site Unreachable

Minor Outage

Opened: May 30, 2024, 11:06 PM UTC

Duration: 5m 43s

Affected services:Flare Docs

  • Opened
    May 30, 2024, 11:06 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 30, 2024, 11:11 PM UTC

    Issue resolved on monitor recovery.

May 6, 2024

Site Unreachable

Minor Outage

Opened: May 6, 2024, 10:03 AM UTC

Duration: 2m 16s

Affected services:Flare Platform

  • Opened
    May 6, 2024, 10:03 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 6, 2024, 10:05 AM UTC

    Issue resolved on monitor recovery.

April 30, 2024

Site Unreachable

Minor Outage

Opened: Apr 30, 2024, 6:48 PM UTC

Duration: 1m 42s

Affected services:Flare Platform

  • Opened
    Apr 30, 2024, 6:48 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 30, 2024, 6:50 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Minor Outage

Opened: Apr 30, 2024, 2:19 AM UTC

Duration: 1m 50s

Affected services:Flare Docs

  • Opened
    Apr 30, 2024, 2:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 30, 2024, 2:21 AM UTC

    Issue resolved on monitor recovery.

April 17, 2024

Global Searches Failing

Degraded Performance

Opened: Apr 17, 2024, 8:00 AM UTC

Duration: 27h

Affected services:Flare Platform

  • Investigating
    Apr 17, 2024, 8:00 AM UTC

    We are investigating reports of global searches causing errors 500.

  • Identified
    Apr 17, 2024, 11:00 AM UTC

    The problem is identified and we are actively working on resolving the issue.

  • Monitoring
    Apr 17, 2024, 11:30 AM UTC

    The problem is currently resolved and we are monitoring the situation closely.

  • Investigating
    Apr 18, 2024, 6:00 AM UTC

    We are investigating new reports of global searches causing errors 500.

  • Identified
    Apr 18, 2024, 10:30 AM UTC

    The problem is identified and we are actively working on resolving the issue.

  • Resolved
    Apr 18, 2024, 11:00 AM UTC

    The problem is resolved.

April 14, 2024

Site Unreachable

Minor Outage

Opened: Apr 14, 2024, 6:39 PM UTC

Duration: 8h 27m 55s

Affected services:Flare Docs

  • Opened
    Apr 14, 2024, 6:39 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 15, 2024, 3:07 AM UTC

    Issue resolved on monitor recovery.

April 8, 2024

Alerts Delayed

Outage

Opened: Apr 8, 2024, 11:00 PM UTC

Duration: 13h

Affected services:Flare Alerts

  • Investigating
    Apr 8, 2024, 11:00 PM UTC

    An issue causes delays in the processing of all alerts (emails and any alert channels) during the night.

  • Resolved
    Apr 9, 2024, 12:00 PM UTC

    The issue has been identified and fixed. No alerts have been missed, only delayed and sent during the cycle of 8:00 AM EST.

April 3, 2024

Site Unreachable

Minor Outage

Opened: Apr 3, 2024, 1:24 PM UTC

Duration: 15m 11s

Affected services:Flare Docs

  • Opened
    Apr 3, 2024, 1:24 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 3, 2024, 1:39 PM UTC

    Issue resolved on monitor recovery.

March 30, 2024

Site Unreachable

Minor Outage

Opened: Mar 30, 2024, 1:43 PM UTC

Duration: 1m 43s

Affected services:Flare Platform

  • Opened
    Mar 30, 2024, 1:43 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 30, 2024, 1:45 PM UTC

    Issue resolved on monitor recovery.

March 11, 2024

Site Unreachable

Outage

Opened: Mar 11, 2024, 10:05 PM UTC

Duration: 2m 33s

Affected services:Flare Platform

  • Opened
    Mar 11, 2024, 10:05 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 11, 2024, 10:07 PM UTC

    Issue resolved on monitor recovery.

March 9, 2024

Site Unreachable

Outage

Opened: Mar 9, 2024, 2:36 AM UTC

Duration: 1m 42s

Affected services:Flare Platform

  • Opened
    Mar 9, 2024, 2:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 9, 2024, 2:38 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Mar 9, 2024, 12:48 AM UTC

Duration: 1m 34s

Affected services:Flare Platform

  • Opened
    Mar 9, 2024, 12:48 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 9, 2024, 12:50 AM UTC

    Issue resolved on monitor recovery.

March 8, 2024

Site Unreachable

Outage

Opened: Mar 8, 2024, 7:47 PM UTC

Duration: 2m 40s

Affected services:Flare Platform

  • Opened
    Mar 8, 2024, 7:47 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 8, 2024, 7:49 PM UTC

    Issue resolved on monitor recovery.

February 29, 2024

Healthcheck Assertion Failed

Minor Outage

Opened: Feb 29, 2024, 7:45 PM UTC

Duration: 19m 56s

Affected services:Flare API

  • Opened
    Feb 29, 2024, 7:45 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 29, 2024, 8:05 PM UTC

    Issue resolved on monitor recovery.

February 23, 2024

Healthcheck Assertion Failed

Maintenance

Posted: Feb 23, 2024, 10:41 PM UTC

Affected services:Flare API

  • Monitoring
    Feb 23, 2024, 10:41 PM UTC

    Flare is performing routine database maintenance which will cause intermittent service interruptions for up to an hour. Data collection and alerts will not be affected. We apologize for any inconvenience this may cause.

  • Resolved
    Feb 23, 2024, 10:56 PM UTC

    The maintenance was concluded successfully.

Healthcheck Assertion Failed

Maintenance

Posted: Feb 23, 2024, 10:15 PM UTC

Affected services:Flare Platform

  • Monitoring
    Feb 23, 2024, 10:15 PM UTC

    Flare is performing routine database maintenance which will cause intermittent service interruptions for up to an hour. Data collection and alerts will not be affected. We apologize for any inconvenience this may cause.

  • Resolved
    Feb 23, 2024, 10:55 PM UTC

    The maintenance was concluded successfully.

February 8, 2024

Site Unreachable

Outage

Opened: Feb 8, 2024, 12:18 AM UTC

Duration: 1m 8s

Affected services:Partner Portal

  • Opened
    Feb 8, 2024, 12:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 8, 2024, 12:19 AM UTC

    Issue resolved on monitor recovery.

February 7, 2024

Site Unreachable

Outage

Opened: Feb 7, 2024, 12:18 AM UTC

Duration: 1m 49s

Affected services:Partner Portal

  • Opened
    Feb 7, 2024, 12:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 7, 2024, 12:20 AM UTC

    Issue resolved on monitor recovery.

February 1, 2024

Site Unreachable

Outage

Opened: Feb 1, 2024, 12:08 AM UTC

Duration: 56s

Affected services:Flare Docs

  • Opened
    Feb 1, 2024, 12:08 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 1, 2024, 12:09 AM UTC

    Issue resolved on monitor recovery.

January 31, 2024

Site Unreachable

Outage

Opened: Jan 31, 2024, 5:52 PM UTC

Duration: 1m 50s

Affected services:Flare Docs

  • Opened
    Jan 31, 2024, 5:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 31, 2024, 5:54 PM UTC

    Issue resolved on monitor recovery.

January 30, 2024

Site Unreachable

Outage

Opened: Jan 30, 2024, 12:18 AM UTC

Duration: 1m 52s

Affected services:Partner Portal

  • Opened
    Jan 30, 2024, 12:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 30, 2024, 12:20 AM UTC

    Issue resolved on monitor recovery.

January 23, 2024

Healthcheck Assertion Failed

Outage

Opened: Jan 23, 2024, 9:29 AM UTC

Duration: 3m 3s

Affected services:Flare Docs

  • Opened
    Jan 23, 2024, 9:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 23, 2024, 9:32 AM UTC

    Issue resolved on monitor recovery.

January 22, 2024

Healthcheck Assertion Failed

Outage

Opened: Jan 22, 2024, 7:47 PM UTC

Duration: 16m 46s

Affected services:Flare Docs

  • Opened
    Jan 22, 2024, 7:47 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 22, 2024, 8:04 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jan 22, 2024, 11:45 AM UTC

Duration: 6m 35s

Affected services:Flare Docs

  • Opened
    Jan 22, 2024, 11:45 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 22, 2024, 11:46 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 22, 2024, 11:52 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 22, 2024, 11:55 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 22, 2024, 12:43 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 22, 2024, 12:46 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jan 22, 2024, 8:39 AM UTC

Duration: 8m 7s

Affected services:Flare Docs

  • Opened
    Jan 22, 2024, 8:39 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 22, 2024, 8:42 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 22, 2024, 8:44 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 22, 2024, 8:49 AM UTC

    Issue resolved on monitor recovery.

January 21, 2024

Site Unreachable

Outage

Opened: Jan 21, 2024, 7:21 AM UTC

Duration: 6m 21s

Affected services:Flare Docs

  • Opened
    Jan 21, 2024, 7:21 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 21, 2024, 7:24 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 7:56 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 8:00 AM UTC

    Issue resolved on monitor recovery.

January 19, 2024

Healthcheck Assertion Failed

Outage

Opened: Jan 19, 2024, 6:52 PM UTC

Duration: 29m 2s

Affected services:Flare Docs

  • Opened
    Jan 19, 2024, 6:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 19, 2024, 7:14 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 19, 2024, 7:35 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 19, 2024, 7:36 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 19, 2024, 7:43 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 19, 2024, 7:50 PM UTC

    Issue resolved on monitor recovery.

January 17, 2024

Site Unreachable

Outage

Opened: Jan 17, 2024, 8:51 AM UTC

Duration: 17m

Affected services:Flare Docs

  • Opened
    Jan 17, 2024, 8:51 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 17, 2024, 9:08 AM UTC

    Issue resolved on monitor recovery.

January 14, 2024

Healthcheck Assertion Failed

Outage

Opened: Jan 14, 2024, 7:34 PM UTC

Duration: 10m 8s

Affected services:Flare Docs

  • Opened
    Jan 14, 2024, 7:34 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 14, 2024, 7:44 PM UTC

    Issue resolved on monitor recovery.

January 11, 2024

Unplanned surge in email alerts

Degraded Performance

Opened: Jan 11, 2024, 3:07 PM UTC

Duration: 1h 30m 25s

  • Investigating
    Jan 11, 2024, 3:07 PM UTC

    Beginning on Jan 10, 2024, we've experienced an issue where a significant number of undesired email alerts are being sent out, many of them containing no events. We apologize for the inconvenience - our engineering team is treating this as an emergency and is actively working on resolving the issue. Email alerts have been put on pause for a short period of time to avoid sending undesired emails. Any valid alert that is held back while we resolve the issue will be sent out later today.

  • Identified
    Jan 11, 2024, 4:10 PM UTC

    The issue has been identified, and relates to a missed acknowledgement that an alert has been sent, resulting in continuous recurring emails for certain users. We are working on a solution.

  • Monitoring
    Jan 11, 2024, 4:28 PM UTC

    A fix has been deployed and alerts have been reactivated.

  • Resolved
    Jan 11, 2024, 4:38 PM UTC

    Problematic emails are not being sent anymore

Site Unreachable

Outage

Opened: Jan 11, 2024, 4:53 AM UTC

Duration: 3m 52s

Affected services:Partner Portal

  • Opened
    Jan 11, 2024, 4:53 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 11, 2024, 4:57 AM UTC

    Issue resolved on monitor recovery.

January 10, 2024

Site Unreachable

Outage

Opened: Jan 10, 2024, 4:20 PM UTC

Duration: 2m 25s

Affected services:Partner Portal

  • Opened
    Jan 10, 2024, 4:20 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 10, 2024, 4:23 PM UTC

    Issue resolved on monitor recovery.

January 7, 2024

Site Unreachable

Outage

Opened: Jan 7, 2024, 12:27 PM UTC

Duration: 23m 23s

Affected services:Flare Docs

  • Opened
    Jan 7, 2024, 12:27 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 7, 2024, 12:51 PM UTC

    Issue resolved on monitor recovery.

January 5, 2024

Site Unreachable

Outage

Opened: Jan 5, 2024, 4:36 AM UTC

Duration: 1m 30s

Affected services:Partner Portal

  • Opened
    Jan 5, 2024, 4:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 5, 2024, 4:37 AM UTC

    Issue resolved on monitor recovery.

January 3, 2024

Healthcheck Assertion Failed

Outage

Opened: Jan 3, 2024, 1:10 PM UTC

Duration: 11m 6s

Affected services:Flare Docs

  • Opened
    Jan 3, 2024, 1:10 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 3, 2024, 1:21 PM UTC

    Issue resolved on monitor recovery.

December 30, 2023

Site Unreachable

Outage

Opened: Dec 30, 2023, 5:13 PM UTC

Duration: 4m 3s

Affected services:Flare Website

  • Opened
    Dec 30, 2023, 5:13 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 30, 2023, 5:17 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Dec 30, 2023, 5:02 PM UTC

Duration: 17m 7s

Affected services:Partner Portal

  • Opened
    Dec 30, 2023, 5:02 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 30, 2023, 5:07 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Dec 30, 2023, 5:11 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Dec 30, 2023, 5:18 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Dec 30, 2023, 5:22 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Dec 30, 2023, 5:27 PM UTC

    Issue resolved on monitor recovery.

December 23, 2023

Site Unreachable

Outage

Opened: Dec 23, 2023, 1:01 AM UTC

Duration: 10m 6s

Affected services:Flare Docs

  • Opened
    Dec 23, 2023, 1:01 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 23, 2023, 1:11 AM UTC

    Issue resolved on monitor recovery.

December 10, 2023

Site Unreachable

Outage

Opened: Dec 10, 2023, 10:08 AM UTC

Duration: 2m 21s

Affected services:Flare Platform

  • Opened
    Dec 10, 2023, 10:08 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 10, 2023, 10:10 AM UTC

    Issue resolved on monitor recovery.

December 9, 2023

Site Unreachable

Outage

Opened: Dec 9, 2023, 5:08 PM UTC

Duration: 2m 14s

Affected services:Flare Platform

  • Opened
    Dec 9, 2023, 5:08 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 9, 2023, 5:10 PM UTC

    Issue resolved on monitor recovery.

November 29, 2023

Site Unreachable

Outage

Opened: Nov 29, 2023, 5:17 AM UTC

Duration: 3m 5s

Affected services:Partner Portal

  • Opened
    Nov 29, 2023, 5:17 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 29, 2023, 5:20 AM UTC

    Issue resolved on monitor recovery.

November 23, 2023

Site Unreachable

Outage

Opened: Nov 23, 2023, 6:13 PM UTC

Duration: 2m 28s

Affected services:Flare Platform

  • Opened
    Nov 23, 2023, 6:13 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 23, 2023, 6:16 PM UTC

    Issue resolved on monitor recovery.

November 10, 2023

Telegram coverage degraded

Degraded Performance

Opened: Nov 10, 2023, 10:04 PM UTC

Duration: 2h 58m

Affected services:Flare Platform

  • Investigating
    Nov 10, 2023, 10:04 PM UTC

    A scheduled database migration seems to be causing issues with our Telegram data collection.

  • Resolved
    Nov 11, 2023, 1:02 AM UTC

    Telegram collection has been fully reestablished. Chat messages posted between 5pm and 8pm EST may be missing from the platform. Please contact our team for additional information.

Site Unreachable

Outage

Opened: Nov 10, 2023, 10:04 AM UTC

Duration: 1m 43s

Affected services:Flare Platform

  • Opened
    Nov 10, 2023, 10:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 10, 2023, 10:06 AM UTC

    Issue resolved on monitor recovery.

November 8, 2023

Healthcheck Assertion Failed

Outage

Opened: Nov 8, 2023, 5:05 AM UTC

Duration: 15m 56s

Affected services:Flare Docs

  • Opened
    Nov 8, 2023, 5:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:12 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 8, 2023, 5:16 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:17 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 8, 2023, 5:22 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:26 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 8, 2023, 5:30 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:33 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 8, 2023, 5:39 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:41 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 8, 2023, 5:51 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 8, 2023, 5:52 AM UTC

    Issue resolved on monitor recovery.

October 31, 2023

Site Unreachable

Outage

Opened: Oct 31, 2023, 12:19 AM UTC

Duration: 2m 7s

Affected services:Partner Portal

  • Opened
    Oct 31, 2023, 12:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 31, 2023, 12:21 AM UTC

    Issue resolved on monitor recovery.

October 27, 2023

Site Unreachable

Outage

Opened: Oct 27, 2023, 11:12 PM UTC

Duration: 2m 14s

Affected services:Flare Platform

  • Opened
    Oct 27, 2023, 11:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 27, 2023, 11:14 PM UTC

    Issue resolved on monitor recovery.

October 23, 2023

Site Unreachable

Outage

Opened: Oct 23, 2023, 10:46 PM UTC

Duration: 4m 45s

Affected services:Flare Platform

  • Opened
    Oct 23, 2023, 10:46 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 23, 2023, 10:51 PM UTC

    Issue resolved on monitor recovery.

October 13, 2023

Site Unreachable

Outage

Opened: Oct 13, 2023, 4:31 PM UTC

Duration: 1m 30s

Affected services:Partner Portal

  • Opened
    Oct 13, 2023, 4:31 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 13, 2023, 4:33 PM UTC

    Issue resolved on monitor recovery.

October 12, 2023

Site Unreachable

Outage

Opened: Oct 12, 2023, 12:00 PM UTC

Duration: 1m 47s

Affected services:Flare Platform

  • Opened
    Oct 12, 2023, 12:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 12, 2023, 12:02 PM UTC

    Issue resolved on monitor recovery.

October 9, 2023

Site Unreachable

Outage

Opened: Oct 9, 2023, 11:00 PM UTC

Duration: 70h 27m 17s

  • Opened
    Oct 9, 2023, 11:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 12, 2023, 9:28 PM UTC

    Issue resolved on monitor recovery.